PatientIQ is seeking a talented Customer Success leader with a deep understanding of the healthcare industry to oversee and grow our team within our Customer Success department. The Director of Customer Success will contribute to the development of a world-class Customer Success organization that ensures our health care organization customers achieve desired outcomes through the adoption of PatientIQ's software.
As the Director of Customer Success, you are part of our Customer Success organization that is focused on cultivating strong relationships and loyalty with more than 100 health systems and 1000s of healthcare providers around the United States including: Stanford Medicine, the Ohio State Wexner Medical Center, and Keck Medicine of USC. Our customers rely on PatientIQ to differentiate themselves in a competitive healthcare landscape by proving superior patient outcomes using our patient engagement and analytics platform.
We’re looking for a relationship driven leader who has extensive experience leading Customer Success teams at high-growth SaaS organizations with a sophisticated, diverse customer base. If you possess outstanding communication skills, are highly motivated, analytical, and willing to work in a fast-paced, dynamic and growing environment, we’d love to talk to you!
PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.
These are the minimum qualifications that our hiring team is looking for in this role:
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below: