Back to Careers

Director of Customer Success

Chicago, IL

Customer Success

Description

PatientIQ is seeking a talented Customer Success leader with a deep understanding of the healthcare industry to oversee and grow our team within our Customer Success department. The Director of Customer Success will contribute to the development of a world-class Customer Success organization that ensures our health care organization customers achieve desired outcomes through the adoption of PatientIQ's software.

As the Director of Customer Success, you are part of our Customer Success organization that is focused on cultivating strong relationships and loyalty with more than 100 health systems and 1000s of healthcare providers around the United States including: Stanford Medicine, the Ohio State Wexner Medical Center, and Keck Medicine of USC. Our customers rely on PatientIQ to differentiate themselves in a competitive healthcare landscape by proving superior patient outcomes using our patient engagement and analytics platform.

We’re looking for a relationship driven leader who has extensive experience leading Customer Success teams at high-growth SaaS organizations with a sophisticated, diverse customer base. If you possess outstanding communication skills, are highly motivated, analytical, and willing to work in a fast-paced, dynamic and growing environment, we’d love to talk to you!

About us:

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

Requirements

These are the minimum qualifications that our hiring team is looking for in this role:

  • Proven experience as a leader leading Customer Success teams in a fast-paced SaaS environment
  • Strong understanding of the healthcare industry including the drivers and concepts of value-based healthcare
  • A proven track record of exceeding retention/churn quotas or adoption targets with a deep understanding of value drivers in recurring revenue business models
  • Deep understanding of how to build and scale processes for new customer onboardings, implementations, and unlocking upsell opportunities post go-live
  • Adept at managing and navigating large complex enterprise customer relationships
  • Ability to thrive in a smaller, growth stage company that requires implementing new processes, measuring results, and adapting at a rapid pace to unlock future growth

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

  • Ability to collaborate with Product and Engineering organizations and provide customer feedback to help guide our roadmap
  • Demonstrated desire for continuous learning and improvement

Benefits

PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below:

  • Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
  • We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
  • Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
  • Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.