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PatientIQ End User License Agreement

Last Updated: Jan 21, 2026

This End User License Agreement ("EULA") governs your access to and use of the PatientIQ platform, software, and related services (collectively, the "Services") provided by Datamonkey, Inc. d/b/a PatientIQ ("PatientIQ," "we," "us," or "our"). By creating an account, logging in, or otherwise accessing or using the Services, you ("User" or "you") agree to be bound by this EULA.

IF YOU DO NOT AGREE TO THIS EULA, DO NOT ACCESS OR USE THE SERVICES.

1. Relationship to Other Agreements

1.1 Precedence of Governing Agreements. If you are accessing the Services as an employee, contractor, or agent of an organization that has entered into a Master Services Agreement, Terms of Service, Sales Order, or other written agreement with PatientIQ governing use of the Services (a “Governing Agreement”), the terms of that Governing Agreement shall control to the extent of any conflict or inconsistency with this EULA. If you are accessing the Services through or as directed by a PatientIQ partner, customer, or other authorized third party, the terms of the agreement between PatientIQ, you/your organization and/or such third party may also impose additional obligations or restrictions on your use of the Services. If no Governing Agreement or third-party authorization applies, this EULA constitutes the entire agreement between you and PatientIQ with respect to your use of the Services.

1.2 Incorporated Documents. This EULA incorporates by reference the following documents, which are available at www.patientiq.io/legal:

  • Terms of Service
  • Privacy Policy
  • Service Level Agreement

You acknowledge that you have had the opportunity to review these documents and agree to be bound by their terms as applicable to your use of the Services.

2. License Grant

2.1 Limited License. Subject to your compliance with this EULA, PatientIQ grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for the purposes authorized by: (a) your organization under a Governing Agreement; (b) a PatientIQ partner, customer, or other authorized third party approved by PatientIQ to request your access for such authorized purposes; or (c) in the absence of (a) or (b), solely for your internal business purposes in accordance with the documentation and intended functionality of the Services. In all cases, your use of the Services is subject to any applicable usage limitations, restrictions, or conditions imposed by PatientIQ, the Governing Agreement, or the authorizing third party.

2.2 Restrictions. You shall not:

  • Use the Services for any purpose other than as expressly authorized;
  • Copy, modify, distribute, sell, lease, or create derivative works of the Services;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software underlying the Services;
  • Circumvent, disable, or interfere with any security features of the Services;
  • Use the Services to transmit any malicious code, viruses, or harmful content;
  • Use the Services in violation of any applicable law or regulation;
  • Share your login credentials or allow unauthorized access to your account;
  • Use the Services for competitive analysis or benchmarking purposes; or
  • Access the Services through any automated means (bots, scrapers, etc.) without PatientIQ's prior written consent.

3. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify PatientIQ immediately of any unauthorized use of your account or any other breach of security. PatientIQ is not liable for any loss or damage arising from your failure to protect your account credentials.

4. Protected Health Information, Data Protection, and International Users

4.1 HIPAA Compliance (United States Users). If you are located in the United States and intend to submit, upload, or otherwise transmit Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA") through the Services, you or your organization must have a valid Business Associate Agreement ("BAA") in place with PatientIQ prior to any such submission.

4.2 Prohibition on Unauthorized PHI Submission. Do not upload, submit, or transmit PHI to the Services unless (a) a BAA is in effect between PatientIQ and you or your organization, or (b) such submission is otherwise permitted by applicable law (e.g., pursuant to valid patient authorization or consent). PatientIQ is not responsible for any PHI submitted in violation of this Section.

4.3 Business Associate Agreement. PatientIQ's standard Business Associate Agreement is available at www.patientiq.io/legal/baa. If you or your organization uploads PHI to the Services, you agree to be bound by the Standard BAA unless a separately executed BAA is in place. To request execution of a separate BAA or to inquire about BAA terms, contact PatientIQ at legal@patientiq.io or through your organization's designated PatientIQ representative.

4.4 International Users – Compliance Obligations and Data Transfers. If you are located outside the United States, you acknowledge and agree that:

(a) Local Law Compliance. You are solely responsible for compliance with all applicable data protection laws and regulations in your jurisdiction, including but not limited to the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK General Data Protection Regulation, the Lei Geral de Proteção de Dados ("LGPD"), the Personal Information Protection and Electronic Documents Act ("PIPEDA"), and any other applicable data protection regime.

(b) Lawful Basis for Processing. You represent and warrant that you have obtained all necessary consents, authorizations, and approvals required under applicable law for the collection, use, disclosure, and transfer of personal data in connection with your use of the Services, including any required data subject consents or other lawful bases for processing.

(c) Data Controller Responsibility. As between you and PatientIQ, you (or your organization) are the data controller (or equivalent designation under applicable law) with respect to any personal data you submit to the Services. PatientIQ acts as a data processor (or service provider) processing personal data on your behalf and in accordance with your documented instructions.

(d) International Data Transfers. PatientIQ is headquartered in the United States and the Services are hosted and operated from the United States. By using the Services, you expressly consent to the transfer of personal data to the United States and acknowledge that such transfer is necessary for the provision of the Services. Where required by applicable law, PatientIQ will enter into Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Addendum, or other applicable transfer mechanisms upon written request by the data controller. You (or your organization as data controller) are solely responsible for determining whether such transfer mechanisms are required under applicable law and for initiating any requests for their execution. To request execution of Standard Contractual Clauses, an International Data Transfer Addendum, or other applicable data transfer agreement, contact legal@patientiq.io.

4.5 Security Certifications. PatientIQ has obtained HITRUST CSF certification and SOC 2 Type II certification, demonstrating our commitment to maintaining appropriate security and privacy controls. These certifications may assist international users in conducting transfer impact assessments or other compliance evaluations required under applicable data protection laws. Upon written request and execution of a mutual non-disclosure agreement, PatientIQ may provide summaries or copies of current certification reports. Any certifications or related documentation are provided for informational purposes only and do not constitute a warranty, guarantee, or representation by PatientIQ regarding compliance with any specific legal requirements or standards. PatientIQ may update, modify, or discontinue any certification at its sole discretion. You remain solely responsible for making your own independent assessment of PatientIQ’s security practices and determining whether they meet your compliance requirements under applicable law.

4.6 Supplementary Measures. PatientIQ maintains technical and organizational measures designed to protect personal data during and after transfer, including encryption in transit and at rest, access controls, and security monitoring. Upon request, PatientIQ will cooperate with you in conducting transfer impact assessments or providing additional information regarding its security practices as may be required under applicable data protection laws.

4.7 Data Processing Terms. If your organization requires a Data Processing Agreement ("DPA") or Data Processing Addendum to comply with applicable data protection laws, please contact legal@patientiq.io. Any DPA executed between PatientIQ and your organization (or your organization's contracting entity) shall govern to the extent of any conflict with this EULA.

4.8 No Personal Data in Support Channels. Regardless of your location, you shall not include personal data, PHI, or other sensitive information in: (a) account registration or administration information; (b) technical support requests; or (c) community forums or other public-facing features of the Services.

5. Service Availability

PatientIQ will use commercially reasonable efforts to maintain the availability of the Services in accordance with the Service Level Agreement available at www.patientiq.io/terms/sla. Scheduled maintenance, emergency maintenance, and other exclusions are described in the SLA.

6. Intellectual Property

All right, title, and interest in and to the Services, including all software, content, trademarks, and other intellectual property, are and shall remain the exclusive property of PatientIQ and its licensors. This EULA does not grant you any ownership rights in the Services. PatientIQ reserves all rights not expressly granted herein.

7. Disclaimers

7.1 As-Is Basis. EXCEPT AS EXPRESSLY SET FORTH IN A GOVERNING AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

7.2 No Medical Advice. The Services are intended to facilitate data collection and analysis. PatientIQ does not provide medical advice, diagnosis, or treatment. You should not rely on the Services as a substitute for professional medical judgment.

8. Indemnification & Limitation of Liability

8.1 Indemnification. You agree to indemnify, defend, and hold harmless PatientIQ and its affiliates, officers, directors, employees, agents, licensors, successors, and assigns (collectively, "PatientIQ Indemnitees") from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and expert witness fees) arising out of or relating to: (a) your breach of this EULA or any documents incorporated or referenced herein; (b) your violation of any applicable law, regulation, or third-party right, including without limitation any privacy, data protection, or intellectual property right; (c) your access to, use, misuse, or unauthorized disclosure of any data, information, or materials obtained through or in connection with the Services; (d) your negligence, gross negligence, or willful misconduct; (e) any claim by patients, research subjects, healthcare providers, or other third parties arising from or related to your conduct in connection with the Services; or (f) your failure to obtain any required consents, authorizations, or approvals. This indemnification obligation applies regardless of whether a Governing Agreement exists. If a Governing Agreement contains indemnification provisions applicable to your use, such provisions shall supplement and not limit or replace your obligations under this Section. PatientIQ shall provide you with prompt written notice of any claim for which indemnification is sought; provided, however, that failure to provide such notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced thereby. You shall cooperate fully with PatientIQ in the defense of any claim. If you fail to assume or adequately pursue the defense of any claim, PatientIQ may participate in or assume the defense with counsel of its own choosing at your expense. You shall not settle, compromise, or consent to the entry of any judgment with respect to any claim without PatientIQ's prior written consent if such settlement, compromise, or judgment would impose any obligation, restriction, or liability on any PatientIQ Indemnitee, require any admission by any PatientIQ Indemnitee, or fail to unconditionally release all PatientIQ Indemnitees from all liability. The obligations under this Section shall survive termination or expiration of this EULA.

8.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PATIENTIQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY. IF A GOVERNING AGREEMENT IS IN PLACE, THE LIMITATION OF LIABILITY PROVISIONS OF THAT AGREEMENT SHALL CONTROL. IF NO GOVERNING AGREEMENT APPLIES, PATIENTIQ’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS EULA OR THE SERVICES SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

9. Modifications

PatientIQ reserves the right to modify this EULA at any time. We will notify you of material changes by posting the updated EULA on our website or through other reasonable means. Your continued use of the Services after such modifications constitutes your acceptance of the revised EULA.

10. Termination

PatientIQ may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your license to use the Services immediately ceases, and you must discontinue all use of the Services.

11. Governing Law

This EULA is governed by the laws of the State of Illinois, without regard to its conflict of laws principles. If a Governing Agreement is in place, any disputes arising under this EULA shall be resolved in accordance with the dispute resolution provisions of that Governing Agreement. If no Governing Agreement applies, you agree that any dispute, claim, or controversy arising out of or relating to this EULA or the Services shall be resolved exclusively in the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of such courts.

12. General Provisions

12.1 Survival. The following provisions shall survive any termination or expiration of this EULA: Section 2.2 (Restrictions), Section 4 (Protected Health Information, Data Protection, and International Users), Section 6 (Intellectual Property), Section 7 (Disclaimers), Section 8 (Indemnification & Limitation of Liability), Section 11 (Governing Law), and this Section 12 (General Provisions). All payment obligations accrued prior to termination shall also survive.

12.2 Severability. If any provision of this EULA is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remainder of this EULA shall remain in full force and effect. To the extent permitted by applicable law, any invalid, illegal, or unenforceable provision shall be reformed or modified by such court to make it valid and enforceable while preserving the intent and economic effect of the original provision to the maximum extent possible.

12.3 Assignment. PatientIQ may freely assign, transfer, or delegate this EULA and any of its rights or obligations hereunder, in whole or in part, without your consent, including but not limited to assignments to affiliates, subsidiaries, successors, or in connection with any merger, acquisition, reorganization, or sale of assets. You may not assign, transfer, or delegate this EULA or any of your rights or obligations hereunder without PatientIQ’s prior written consent, and any attempted assignment in violation of this Section shall be null and void.

12.4 Waiver. No failure or delay by PatientIQ in exercising any right, power, or privilege under this EULA shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. No waiver by PatientIQ of any provision of this EULA shall be effective unless in writing and signed by an authorized representative of PatientIQ.

12.5 Entire Agreement. If no Governing Agreement applies to your use of the Services, this EULA, together with the documents incorporated by reference herein, constitutes the entire agreement between you and PatientIQ with respect to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral. If a Governing Agreement is in place, this EULA supplements but does not replace the terms of such Governing Agreement.

12.6 Notices. PatientIQ may provide notices to you by email to the address associated with your account, by posting on the PatientIQ website at www.patientiq.io, through in-app notifications within the Services, or by any other method reasonably calculated to provide you with notice. All notices from PatientIQ shall be deemed effective upon sending or posting. Any notices you provide to PatientIQ must be sent in writing to legal@patientiq.io and shall be deemed effective upon PatientIQ’s receipt.

12.7 Force Majeure. PatientIQ shall not be liable for any failure or delay in performance of its obligations under this EULA due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, power outages, equipment failures, cyberattacks, pandemics, or any other similar events or circumstances. During any such event, PatientIQ’s performance shall be suspended only for so long as such circumstances persist, and PatientIQ shall use commercially reasonable efforts to remedy the situation.

12.8 No Third-Party Beneficiaries. This EULA is for the sole benefit of the parties hereto and their respective permitted assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever. Notwithstanding the foregoing, PatientIQ’s affiliates and third-party licensors are intended third-party beneficiaries with respect to the intellectual property provisions and limitation of liability provisions of this EULA and may enforce such provisions directly against you.

13. Contact Information

If you have questions about this EULA, please contact us at:

PatientIQ 350 W. Ontario St., Suite 300 Chicago, IL 60654 Email: legal@patientiq.io