The Power of PROs in Quality Improvement: A Conversation with PatientIQ and Sydney Lockard

How can patient-reported outcomes (PROs) transform quality initiatives in healthcare? 

In a recent video conversation hosted by PatientIQ, Sydney Lockard—a quality executive at a large academic medical center—shares how her organization is rethinking quality from the patient's perspective.

Joined by PatientIQ’s Jason Ketchum and Blake McWilliams, Sydney discusses the challenges and opportunities of weaving PROs into health system quality efforts. Drawing on her background in bedside nursing, she emphasizes the importance of viewing patients holistically and highlights how PROs empower her team to enhance care delivery and build a patient-centered culture.

So, how exactly do PROs help Sydney’s quality team drive meaningful change? A few ways include:

• Seeing patients as whole people, not just procedures or diagnoses

• Combining data and empathy to inform care decisions

• Aligning clinical goals with patient-centered outcomes across service lines

• Identifying high-performing practices and scaling them system-wide

Want to learn more about how PROs can elevate patient care and drive systemic change? Whether you’re a quality leader, clinical executive, or just curious about the future of healthcare, this is a conversation worth tuning into.

Watch the video below to hear Sydney’s insights and strategies from the frontlines of quality improvement and how PROs are making a measurable impact.