PatientIQ’s expertise in orthopaedic outcomes data collection aligns well with Mercer-Bucks’ mission to provide a professional and compassionate environment with the highest level of care and treatment solutions to every patient. This strategic partnership will enable healthcare providers and care teams at Mercer-Bucks to provide personalized multi-specialty musculoskeletal, orthopedic services for their patients and collect outcomes data at scale.
Using PatientIQ’s technology, Mercer-Bucks Orthopaedics will systematically capture patient-reported outcome measures and satisfaction surveys for all patients undergoing care and implement workflows to remotely monitor patients throughout an episode of care.
PatientIQ’s software interfaces with the Greenway Health electronic health record to automatically filter, segment, and engage patients using a rules-based workflow engine. In collaboration with PatientIQ, Mercer-Bucks providers developed evidence-based rulesets for all service lines to enroll patients in care pathways that match quality initiatives or research study criteria. Once enrolled, patients automatically receive personalized reminders via email or SMS to complete assessments and satisfaction surveys, view educational materials such as procedure and diagnosis-specific videos, or leave a review online. PatientIQ’s proven workflows and industry-leading compliance rates result in a better patient experience and enhanced shared-decision making with their providers.
PatientIQ’s dedicated customer support team will assist Mercer-Bucks with managing project setup, data collection needs, and reporting requirements, resulting in improved time savings in-clinic and lowered ownership and maintenance costs.
The platform will also provide Mercer-Bucks the ability to generate analytical outputs used for evidence-based care, outcomes-based research, and quality reporting for payors and the American Academy of Orthopaedic Surgeons (AAOS) registries.